Keys to Management and Supervisory Skills


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Keys to Management and Supervisory Skills course is comprised of the following workshops (click each for more details):

Workshops

Management Skills for Supervisors

This workshop is intended to equip and provide the sales supervisors and managers with the basic tools to manage the changing requirements, such as team building and managing the relationship with the customers.

Developing Key Performance Indicators

This workshop enables attendees to use a variety of performance management tools and techniques to understand, define, establish, report, activate and generate value through Key Performance Indicators (KPIs) management.


Conflict Management

This workshop will enable attendees to manage conflict situations in the best possible terms, seek out the customer’s real position and business drivers. Participants will understand how to anticipate and address buyer objections before they come up,and how to negotiate based on offering solutions and adding value rather than problem-focused conversations

The learning process is accelerated using interactive techniques to enable delegates to negotiate with confidence and skill back in the workplace.


Date and Time:

August 14 and 16 from 5:30 pm to 8:30 pm
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